I build and manage websites for small businesses and not–for–profit organisations. I focus on making websites that are easy to use, easy to manage and easy to update.

UK Customer Satisfaction Index (UKCSI)

The UKCSI is the UK’s main customer satisfaction index, used by the press, organisations and academics to gain an insight into customer expectations and organisational service levels. Visit the UKCSI site.

Allsortz Theatre Group

A dance, drama and music group for children on the autistic spectrum in Ipswich, Suffolk. Uses Twitter to provide visitors with quick, immediate news updates and Mail Chimp to run a monthly newsletter. Visit the Allsortz Theatre Group website.

Institute of Customer Service Blog

Blog for the UK’s customer service professional body. Built on WordPress, integrates MailChimp to manage the email subscription  list. Multiple authors. Visit the ICS blog.

The Brewery Tap pub & restaurant

The Brewery Tap (one of Ipswich’s grandest and most well–known landmarks) is a fine Suffolk gastro-pub. The site uses several external services to run news and updates and generate return traffic. Visit the Brewery Tap website.

Other sites

• Sift Everything: the blog and corporate site for a Canadian firm of economic analysts
• National Customer Service Week 2009